Edward A.

I was happy to order from their nice selection of boots that my GF absolutely had to have. Too bad when I received the shipment the condition and way it was shipped was incompetent to say the least. The box was too big for the boots causing the boots to move freely inside causing pieces of the boot hardware to come off. Not only that but the box was not properly sealed causing the piece to fall out! I would have gladly glued the end of the tassel back on. The return shipping was easy enough. I had to add packing to the box and taped securely. Not Hard! Why they couldn't take a few minutes to do the same thing when shipped is beyond me! OK So I received confirmation they received the return and was expecting an exchange from my request online and a follow up email to customer service stating exactly what I wanted. Then nothing... I searched my credit card statement to find a reimbursement minus $10. So I didn't get my exchange and paid $10 for terrible service. Clearly the people there are either incompetent OR malicious, denying me of my request AND charging me $10 for the experience. You gotta do better than this! I want to support and buy from businesses in America. You need to develop some pride in your work and realize how important small / medium businesses are in America.