I have been locked out of my account and they will not help me get it back. I go through their automated hoops, but their captcha keeps saying I did it wrong no matter how many hundreds of times I click the sidewalk.
I have emailed them at least 4 times trying to get support but they simply do not answer. Running a "business" this way is not a good way to retain good customers. I have purchased a few games from them but now even if by some miracle they do help me get access to my account, I will still find other sites to buy from. My advice is to steer clear because there are other platforms to get games from.