Doug M.

Salesman Christian Diaz telephones and emails repeatedly, asking if I've "made a decision" and "what [he] can do to earn [my] business", and up until today, my response has been the same -- NO, I haven't made a decision yet, because you haven't done the ONE THING I asked you to do to earn my business: tell me how much the tile I want is going to cost. Today, my response was "You -still- haven't given me the price quote I asked for. I placed an order with one of your competitors last Friday."

Other people from FastFloors have been emailing me, too: General Manager Gerard Cuozzo assures me that their goals include "You get immediate return calls or email responses" -- nope, I have received NO email responses at all from anyone; it doesn't appear that anyone there even reads emails -- and "You get the pricing to fit your budget" -- nope, NO pricing information at all so far -- and "We answer all of your questions" -- nope, NO answers at all, just more empty words about how important my business is to them. Sorry, Gerard, you're 0-for-3 there. My business obviously isn't all THAT important to you, or you'd respond to my emails at least once or twice. Customer Success Manager Greg Thompson writes "I wanted to just make sure that we did everything we could to earn your business" -- nope, you haven't done ANYthing -- and " If there is anything more we could do for you, please make sure to contact me and let me know" -- nope, I DID contact you to tell you that Christian isn't giving me a price quote, and you never responded.

My experience is that this company is long on talk and short on action.

The 100% TOTAL LACK OF RESPONSE to my emails -- when I'm just a *potential* customer, and they're [supposedly] trying to "earn my business" -- does not bode well for how they might respond if there's a problem with an order AFTER they have my money.

So do what I did: buy somewhere else, anywhere else, from a dealer that responds to customer inquiries with useful, meaningful information instead of a long stream of BS.