Joseph R.

Worst shopping experience ever
Worst shopping experience ever! Just one bad thing after another, so I will never shop with this company again.

First problem: they took $117 off my card for a purchase that I didn't even make. I had my bank look into it and called them myself, but they couldn't even find an order number to go with the price and said they would have to investigate the issue and get back in touch with me. I NEVER GOT A CALL BACK from anyone. My bank had to issue me a temporary credit and decided that the charges were fraudulent, so fortunately I got my money back thanks to the bank and NOT Century 21.

Second problem: I ordered two shirts that I still haven't received. No confirmation email, no shipping update, no NOTHING! I have been waiting for these shirts for two weeks now and still haven't got an update about my order. Calling customer service is just a complete waste of time because you will be on hold for literally over an hour just too have the phone hang up automatically. Then you have to call back again, to wait on hold, again.

Third problem: the online shopping is a joke. When you try to check out it tells you to use another card or call customer service to place the order. Once again, what's the point of calling CS if they aren't gonna pick up! And if my card "doesn't work", why are you saving it on file and charging me for something I didn't even buy days later!

Overall, this company is horrible. They literally stole money from my account for an order I didn't even purchase or authorize that they couldn't even verify in their own system. How do you charge someone $117 for something, but you don't have any idea what the order was? Do not, and I repeat, DO NOT shop online with this store for your own safety and sanity. Maybe the in-store shopping experience is better, but shopping online with c21 is a NIGHTMARE and you will get robbed at some point.