Gets a 1 only because there is not a negative rating. STAY AWAY from this site. Not a business but a sham of some sort - holds your $ but doesn't send product. Cannot contact by phone and basically lies via email. Had to get PayPal involved to get my refund - thank goodness I used them or I would be stuck. Not to mention my pet will now have a gap on meds because of their poor practices. BBB rating of F is well warranted.