I received "lousy service from born again parts, and USES today. I ordered a microwave replacement plate, with S&H I paid $24 and some change. The item was found on the ground, thrown over our front "unlocked" gate The box rattled when I picked it up, no fragile labels anywhere. I video taped opening the box and took pictures. There is 1 (one) thin piece of bubble wrap, not even taped around plate. The entire plate is shattered... and they have no phone number as other customers may have noticed, nor shipping invoice in the box!? This is so rachett, now all I can do is email them requesting a refund... and hope to get a response. This is just bad business. I ONLY want a refund, I'll find a plate somewhere elsewhere.