My daughter ordered shoes for her wedding. She ordered a size 8. They sent her a size 7. She did send them an email and they said the would send her a new pair in the right size. They sent a size 7 again. She tried to email them about 20 times. I tried to call and they don't answer the phone. She couldn't get her money back. After about the 40th call, someone did pick up. He said he would credit her account. Which they didn't. After about 20 more emails and the threat of further action against them, they fianally credited her account.