Don J.

Purchased a pair of running shoes, great price, within minutes of making the order I second guessed the size and wanted to go up a half size. Called customer service and was told it was too late order was being processed, it had been literally 10 minutes, told me if they don't fit, I could exchange shoes free if I wanted an even exchange. Ok shoes arrived too small called and was told they could not exchange shoes, they said I had Send shoes back and they would fully refund my money No restocking fee and I would have to do a new order for the larger size. So I made a new order, got a email with return label ups, email stated $6.95 restocking fee would be taken out of my refund. Customer service said I would not be charged since they could not process an exchange. When I questioned there policy service rep had an attitude. I am sure I am getting burned on this one. $37.00 lesson. Never again