Donah S.

Sales department was fine. Got what I wanted, on time, decent price. However, the frame was broken by the delivery people and my husband had to fix it himself. Then, the cushions started ripping at the seams in about four months. It has been five months now, and I have not been able to get them to fix it. Call after call (when they answered the phone), email after email went unanswered, until I threatened to sue them. Then they inundated my in-box with email after email telling me how important I am to them, blah, blah, blah, and that they were "expediting" my order. It has been five more weeks and now they are back to ignoring all my calls and emails. Still no resolution. It should never take five months to get a replacement cushion. The whole couch only took six weeks. Their customer service is so bad they should be embarrassed. Be careful of this company.