This business is used by Lowe's. I bought a 5 year extended coverage on a washer and dryer. Lowe's used US Appliance. They have already changed my service date and haven't called or showed up for 2nd date. They do not answer their phone or messages. I have put them on priority report with Lowe's. Don't buy from Lowe's either because they outsource all their work to under qualified businesses like US APPLIANCES