Diane D.

When I recently received my latest order from Kiwidrug.com, the packing slip had my name & order number on it and the medicine was exactly what I ordered (as usual), but the prescription label on the medicine container had another person's name. That was a first! The next day, I received another order that matched my order number & name and had my name on the prescription label. I did not want to send the "extra" medicine back because I was going to place another order soon anyway, and I was concerned that the other person did not receive his medicine. I emailed the Kiwi staff, telling them that I would be glad to pay for the extra order, just tell me how to do that. I received a prompt reply from the staff who apologized for the mistake made by their supplier, and told me to keep the extra order without paying them for it! Wow – what a pleasant surprise! The Kiwi customer service has always been fabulous, but this was way beyond just good customer service – it is spectacular in my opinion! I have been a Kiwi customer for over 5 years and have always experienced excellent customer service from Kiwi, but I am truly amazed at this generous resolution to this error. Of course, I shall continue to purchase my medicine from Kiwidrug.com. Kiwidrug.com is fantastic!