Dennis R.

Hi Dennis,

Thank you for taking the time to share your review!

I would like to reassure you that our influencers' experience & satisfaction are our top priorities and I will do my best to better explain this situation. The Unsubscribe options can easily be found in the Account Details, as well as the email notifications received from Toluna. If our influencers have troubles logging in and are thus unable to unsubscribe on their side, our support team will be able to close the account on request, no questions asked. This means that the account can no longer be accessed and no further notifications will be received from@toluna.com. However, should one choose to start their journey again with us in the future, they will be able to re-activate this account (by request via helpdesk), without having to create a new one.
However, in order for us to process a data deletion request as per the GDPR, we have set in place a security check. As such, influencers might be asked to confirm some of the details provided when registering in order for us to proceed with permanent erasure of said account.

We are sorry if we haven't met your expectations. For any further inquiries, our support team remains available via the contact feature in the mobile app or at https://toluna.com/contactus and we'd love to hear what we can do to improve so that all our influencers can benefit from the 5 star experience that they deserve!

All the best,
Mariana