Denise G.

I called customer service to inquire why my flier's online promo code said it wasn't valid even though the date and Online requirement was correct. They gave me a completely different and apparantely secret code which went through, but did not take anything off my total. I was then told to complete the purchase at regular price, then call them back for a refund for the difference. Why are they posting invalid codes and expecting we would trust them to issue a refund after we pay full price? Something is very fishy with this company. Their online service is no better than in store and that is worse than anywhere I have ever shopped. Constant waiting with a skeleton crew to handle customers. The employees seem to be trying. This is a corporate problem. C'mon Joann... get it together!