I ordered 2 personalized sketch pads for a gift. My granddaughter has a very unique spelling of her name and unless it's personalized it "not spelled right" according to her (lol). I ordered them and only received 1. Called the company and informed them of this. They told me I only paid for one because I paid shipping and handling for ONE item. I have been scammed before so I doubled and tripled over looked my order before I sent it. S&H was $8.99 for ONE sketchbook? If I would have known this I would have paid more the S&H than I did for the sketchbooks! Ridiculous! NEVER going to use this company again! Ordered be warned!