Declan D.

CarJet.com WARNING! WARNING!
I rented a car from CarJet.com for collection on 29/06/2019 from Birmingham Airport at 12.30.
My flight Number was EI 3264
The flight was delayed by 4 hrs from Dublin and therefore I was unable to get to Birmingham on time.
I proceeded to collect the car from CarJet Birmingham and I was told by CarJet representative, `` You are over 2 hours late and the car has been given to another customer``
I asked, ``was this stipulation on the Terms & Conditions``, and got no reply!.
I requested another car therefore and I was told, `` The money you paid for the Car Hire is non refundable as you are over 2 hours late collecting it, so therefore you can book another car but you must pay for it again ``, which I refused!
I rang Head Office and was told the same. `` Sorry but should you want another car you must pay for it again``
I had 4 passengers with me and luggage and had no alternative but to get a taxi from Carjet to my hotel.
I have checked the Booking and can not see any reference to being late collecting the car.
Declan Doherty
Do Not Hire From This Company!

CarJet.com and Easirent.com WARNING! WARNING! Are part of the same company
I rented a car from CarJet.com for collection on 29/06/2019 from Birmingham Airport at 12.30.
My flight Number was EI 3264
The flight was delayed by 3.5 hrs from Dublin and therefore I was unable to get to Birmingham on time.
I rang Easirent.com when I arrived at Birmingham ( as instructed) and it took them 50 mins to arrive and was then asked to go to their depot to collect the car.
I ( and my family) proceeded to collect the car from Easirent.com Birmingham and I was told by Easirent.com representative, `` You are over 2 hours late and the car has been given to another customer``
I asked, ``was this stipulation on the Terms & Conditions``, and got no reply!.
I requested another car therefore and I was told, `` The money you paid for the Car Hire is non refundable as you are over 2 hours late collecting it, so therefore you can book another car but you must pay for it again ``, which I refused!
I rang Head Office of CarJet.com and was told the same. `` Sorry but should you want another car you must pay for it again``
I had 4 family members with me and all the luggage and had no alternative but to get a taxi from Easirent Depot to my hotel.
I have checked the Booking with CarJet and can not see any reference to being late collecting the car.
Declan Doherty
Do Not Hire From This Company!