Reps are only for Marketing. Once you are a customer they no longer will give you any assistance. You are placed in "code" order which says which products you can purchase no matter what! Corporate blames local, local blames Corporate - pass the buck syndrome! USED to be a great company. They promise an amazing experience and promote Listen, Learn & Adopt... Bunch of Crap. Sign no contracts, put what sells in your business. Good product, lousy company!