Deb B.

I placed an online order on September 1,2020. I received a confirmation of my order with a not that says expect longer wait times due to COVID. This is understandable. But... after waiting almost one month I sent an email asking when I could expect my order. The response was "There was a technical error and your order did not go thru. I did not receive ANY message like that and I don't believe it to be true. This happened once before and I believe only because they were out of the product then and are out of it now. They have terrible, rude customer service. They have NO intention of fixing the problem, did nothing to correct it. If you have another source for what you need, I suggest you buy elsewhere. I have been a life long customer and I buy elsewhere no when possible. They advertise fabric as being available when it is not. There are hundreds of complaints about this online if you do your research. So it seems like there is a new ordering system trying to fix the problem, but it is worse than the old one. Don't waste your time!