D E.

Worst Customer Service I have ever experienced. I ordered 1 item and it never arrived. I have contacted lululemon multiple times via the Live Chat option. They refused to do anything until after the 7th shipping day even though FedEx notified me on the 5th shipping day the package was lost and they had issued a trace. Finally after the 7th shipping day lululemon said they were putting in a trace request with Fedex (This was already done on the 5th shipping day) and I would have to wait another 4 days for a resolution. I was also told by lululemon I would receive an email with the trace information immediately, which I still don't have. I ordered the item as a Christmas gift which I'm obviously not receiving and have to figure something else out.
Customer Service should have offered to re-ship the item or a refund and dealt with the missing package on their own. Either have it sent back to them if found or deal with the insurance claim if not found. Instead they make the customer deal with the problem. As of now I have no gift and no refund and am still waiting to hear something about the trace. I will NEVER give a dime to this company again!