David W.

While the follow-up service was prompt (I promptly received my report directly via email workaround) the site itself never loaded the requested report. Well, never is too harsh. <Do not exit this window or go back. Please be patient as this search may take up to 5 minutes to complete.> I quit after thirty minutes of hold. The email workaround arrived within the five minutes of requesting it from the cool chat feature. Kudos to the support agents, lumps of coal to the programmers and promoters.
The basic report did not include any updates from the past twenty months, so was essentially useless. Definitely not worth the paper that it was not printed on. Could I have received something useful by ordering their higher level report? Judging by their categories, I think not.