David T.

Where do I start? When I researched the furniture I wanted, I thought that Alliance Furnishings prices were too good to be true (you know the old saying). Well I was wrong. I spent hours researching furniture that I wanted (which was a major price investment for me). Alliance Furnishings did offer the best prices of all of the internet platform I visited.

After I placed my order I started receiving emails from the customer service department providing me information on my order along with an estimated delivery date, the name of the delivery company and what I should expect from them.

When the furniture was delivered, numerous pieces were damaged and I emailed Alliance Furnishings and was given guidance on the next step. So I took pictures of each piece of the damaged furniture and wrote a summary and then emailed Alliance with this information. I knew in the back of my mind that it was going to be a finger pointing exercise between the furniture manufacturer and the transportation company of which company owns the problem. I was exasperated because I knew I would have to spend hours fighting for my rights and maybe have to start a letter writing campaign while I stared at damaged furniture. However, within 6 hours of my email, I received an email from Raby in the Service Department of Alliance Furnishings with a detailed plan of what Alliance is going to pursue to ensure either I get replacement furniture or a furniture restorer to visit my house. After a few days, Raby sent me an email informing me that the owners of Alliance Furnishings (Mark and Debra) had personally stepped in and made a decision to replace the damaged pieces (based on the photos I sent in the furniture was too destroyed to try to repair). Not sure how the owners got the damaged pieces paid for, but I never had to write letters like I thought I would. I continued to be updated by Raby on when I should expect replacement furniture. The transportation company called me to schedule a time for delivery and upon delivery the transportation team removed the damaged furniture and brought in the replacement pieces. Could not be more satisfied.

It is a shame that the furniture was damaged in the first place and that I had to interrupt my life to take photos and provide a description of damages and exchange correspondence. However, the shame is negated by the fact that Alliance Furnishings did not take their foot off the accelerator and I was not treated as a number nor did they make me feel like it was my fault.

I would like to commend Raby for a first class job of working out the logistics of negotiating with both the furniture vendor and the transport company and keeping me in the loop of progress. This experience of being kept informed vs me, the customer, always have to contact someone to obtain a status. Old school of customer first does still exist and Alliance Furnishings is proof.

Everyone has a boss and for the owners to step in and make a decision on my caseis exceptional. I will never know who had to pay for the damaged furniture and the 2nd delivery. I even received an personal phone call from Debra apologizing for not only the damaged furniture, but me being inconvenienced; now that is RARE and truly appreciated by me.

I found out the Alliance Furnishings is not a big box store company; they are a Family Owned Small Business trying to compete with the big companies who monopolize the industry which try to knock out the small business owner. Can't complement enough the hoops the small business owner must go through to stay open and complete with the big box store companies. Just for this fact alone I will be a loyal return customer to Alliance Furnishings (when I need more furniture) and not even think about shopping around.

Alliance Furnishings – a huge thanks and in today's environment you have absolutely shown me that you practice old school business ethics, have integrity and that you can really trust a customer's word plus you also offer the best prices, period. I wish you the best and a continued success!