I have made 2 purchases from tops magic. My first order stayed pending for 5 days. I e-mailed 2 times and then finally called! Then I was informed most of the products were no longer available. They had 2 of the 10 products I ordered. So I canceled. My second order is still pending after 5 days. I e-mailed yesterday and no response so far! Something tells me they have a group of friends they sell to FIRST!