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The personal conduct of the staff and telephone manner are without fault. To make that clear first.
As a regulator it's a complete and utter failure, it fails so many AP scam victims.
This is publicly funded and a regulator d that's very worrying
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The staff themselves were professional and courteous on the phone so there are no issues there,...
I took a case to them for a friend who was being conned by AXA insurance over a subsidence claim....
