Daryl Sevenhuysen I ordered some ram from Newegg in the US on the 29th of Dec with a time frame of 4-7 business day delivery. Last tracking update was that it was in Melbourne on the 6th of Jan. I have contacted the Customs Broker DAI Post and they say it was short shipped and that it was not included in the shipment that arrived on the 6th of Jan. I contacted DHL who refuses to even initiate an investigation without it being initiated by Newegg. Newegg, when I phoned them today, said that my replacement claim may take at least 1 week before they can finish the investigation and dispatch a replacement and the resolution is not yet in sight.