darryl t.

I'll never purchase from FTD again. I've used them for years, but they totally botched my mother's day gift. I ordered flowers as usual on their site a week before mother's day. On Saturday afternoon I received an email from ftd that they were delivered. I spoke with my mom around 6pm that night and no flowers. I attempted to discuss the issue with ftd customer service, but that was worse than a trip to the dentist. Ftd outsources their customer service to somewhere they don't speak clear English or understand simple questions. Not to be harsh, but just fact. They said call after 9pm, the flowers may be late. But what about the delivery email? No response. I called back after 9pm. Still no flowers. Long story short, I spoke with customer service 4 times and no flowers. Today they said the florist ran out of flowers and they could get some out later this week. Really? Never again ftd!