I ordered my treadmill on Jan 1. I can't remember the exact date of delivery, but i contacted Proform twice as delivery was so slow. The treadmill itself is great! I think the incline calibration is off significantly, but just means I'm working harder. I have to decline to about a -2 to get a level treadmill. My son said this is factory set, so nothing i can do, i have not called a technician on the issue.