I can't even ask a question on how to redeem my gift card without being expected to sign in, use password etc. I don't want to click or the store where I wanted to use it (in person), because I have questions, and there is no going back once I select the store - in case I don't use it right. I don't feel like this is a good product, and feel I should warn the person who sent it to me. However, since I don't want to put a negative slant on their kind and well meaning gift, I will not do this. Very dissapointing..