Dara M.

BEWARE THE STRING OF 5 STAR REVIEWS WITH NO DETAILS... THIS IS THE REAL EVOLVE EXPERIENCE. If they spent as much time posting and incentivizing these fake 5 star reviews as they did actually helping their customers, they wouldn't have to solicit fake reviews (and respond to every one). It's incredibly transparent and shameful.

Unfortunately, despite reaching out multiple times I never heard back from this company until AFTER I cancelled my trip due to Covid-19. We had a trip booked in Florida, which now looks like it will be the new epicenter of the outbreak in the US while we were still under strict quarantine in Baltimore. They gave me the runaround once I finally heard from them and refused to refund the 50% we had already paid, despite telling them I had my pay reduced to the point where I am making less than I was 3 years ago (again, because of my job being affected by Covid-19). You would think they would show a little compassion... I wasn't even offered a credit like some others. I know this is a difficult time for all companies, but I feel like they purposefully waited just long enough to reach out to me that I was put into a position where I could receive nothing from them. Of course we'd all love to be on vacation right now, but it's not worth risking our lives for it. I just wish they showed me some compassion when every little bit counts for me and my family. I can't believe how cold and unhelpful they were. If anyone from the company would like to reach out, you have my contact information. I have contacted you multiple times. Any time not relating to this issue you responded within the hour, but with this ghosted. I've filed a complaint with BBB as well.