I purchased a book from this site, which turned out to be more brick-and-mortar than I realized! The book bounced because I had just moved and made the ridiculous mistake of putting an address in the correct city with my old number and street from my old city, which just happened to not exist in my current one! I called Yvonne at the Store and realized I was talking to someone in person at the store, as I could hear her dog barking in the background. She was very sweet and ended up sending me another copy while the other was coming back to them with no extra charge. Not to mention this was the only place other than Amazon that would sell it! If you're going to buy books and can't find them at your local store, please give these wonderful folks your time and money. They won't let you down.