Has anyone been to their hard address in Toronto? I have three (3) outstanding orders dating back to Jan 4th /14 $18.95 Jan 18th/14 $20.95 and Feb 13th/14 $30.95. I was in constant contact with their "support agents" and was given the same run around that I should be patient... well it's approaching a year now. They have stopped corresponding with me now. I don't want them to get away with ripping us all off!