Daniel S.

My experience matches others on this thread. We purchased the travel insurance for an NCL cruise, on which my wife caught Covid. The NCL medical staff provide medication to the tune of $800 and we had to arrange our own transportation to the airport for $300. I filled the claim immediately upon our return in September, waited the 60 days that they asked for. Then they said I had to first submit my claim to Medicare first and get a rejection letter. Everyone knows that Medicare doesn't cover overseas medical expenses, which is why you buy travel insurance (DUH). It took two months and a couple of calls to Medicare to get them to understand I didn't expect a payment I just needed a rejection letter. Subsequently I have submitted that letter three times, but they keep asking for it again. Tried to call and got their India (or somewhere) call center. The girl actually admitted that she could see all my documents on the computer and then said. "Please submit all this again." I said, "So, just to confirm you are looking at my claim, you see that I have submitted all the documents, but you are telling me I need to submit them again, is that correct." Reply "Yes sir." Total Scam Company