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The sign you up for auto renewal and then when you cancel it they "don't have a record of your cancellation" and they charge your card again. They are stating they will not issue me a refund. BEWARE. They have been reported as fraudulent to my credit card company. Their customer service is terrible. Update: The company has finally issued me a refund after three more days of back and forth e-mails. I had to point out to them that their website had a refund policy listed. Then never responded back to me but my Credit Card charge was reversed.
Daniel R.'s review of Online Pianist earned 5 Very Helpful votes
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Hi Daniel, thank you for your review and our sincere apologies for the very late response, we were not familiar with Sitejabber before. As for the issue itself, Our new site includes both explanations about the payment terms and our refund policy as well as explanation about the auto-renewal character of our subscriptions. We appreciate your honesty when publishing an update and thanking you for thinking our product is great. We would love to get a chance to show you we learned from our previous mistakes and grant you with a free yearly subscription for our service, please contact us atcontact@onlinepianist.com. Always, the OnlinePianist Team