I ordered 2 jackets for my children. One was way too small. I followed directions for exchange and 2 wks later got an email saying I had a tracking number and my item was ready to be shipped from company. They never shipped it. I called 2 months later and they said they ran out of that product I said give my my refund. Another 2 months go by and I had to email them threatening legal action. I got my refund. Horrible company.