They kept trying to get me to add on services like email my certificate instead of sending it by mail (which makes no sense since sending it by mail would cost them MUCH more than just emailing it to me), but I didnt bite and finally as the last question, they let me get the cert by email for FREE. The price kept going down from 10 to 5 to 99 cents to free. What a joke. They also say that their audio service is the fastest way to go through the course, but the audio did NOT speed up the course at all! Even when I played it at 2x speed, I still had to wait the full amount of time for the timer to end before moving on. Rip-offs and cheats.