Daniela L.

I ordered a pair of tennis shoes for my daughter that is a tennis player. I ordered them half a size bigger then her normal size and when I received them she put them on for about half hour, the shoes cut into both of her heels and were very small for the size they claimed to be. I shopped them back immediately asking if she can get even a bigger size, although these were supposed to be half size bigger then her normal size already. She liked the look of the shoes so I figured instead of requesting a refund for a product that clearly is cheaply made and not accurate in size, I still was willing to accept another pair as long as she would be able to use them. I received a response from a very rude lady at first that told me that because the shoes had being worked they were not qualified to be exchanged. Even after I explained that the shoes were worn for about half hour and that's how we figured out they run way too small, when I asked for a manager she said there wasn't one available to speak to and she hung up on me when I was still talking. A while later I get a call back from " the manager" whom tells me that if I ordered the shoes and used them they can't exchamge or refund them. Again I patiently explained the situation, and told him that their sizes are way to small and that's why we're having this issue to begin with. He tells me that they are not going to take an 80.00 loss on a pair of shoes, that he will ship them right back to me and I can do whatever I want with them. What am I supposed to do with a pair of shoes that won't fit my daughter? She saved up for those tennis shoes, they run over an entire size smaller then the accurate size, cut her heels, and scarred her foot and now they are not willin to atleast give her a size that she can use. This place has poor quality shoes, size are way to small and once you receive them they will say that they were used just for trying them on and won't exchange or refund the product. The person answering the phone will hang up on your face and the manager isn't willing to help at all. Worst online store I've ever shopped at. And most of my purchases are made online.