Danica B.

I've been a Gwynnie Bee member since November of last year. When I first signed up, the service was super fast and I tried a lot of great pieces out that I otherwise wouldn't have had access to. However, after a couple of months, the pieces I was receiving weren't working out. The fit was off or the quality was poor. After several unsuccessful shipments, I decided I'd cancel my membership. I called to cancel (as per the requirements) but the customer service rep offered another month at a 50% discount. I decided to give it one last shot. I received one additional shipment with some hit or miss items, then a great one from which I made a purchase. Now, as I sit four days after having returned my items, I STILL have not been shipped another box. I understand their turnaround is 2-3 business days - which it has been. Even before I called to cancel, I sent an email noting the slowdown in turnaround. While I appreciate their prompt response on customer service inquiries, I don't feel like anything is being done to rectify the slowness. Considering I'm a customer on the brink of discontinuing my service, you'd think they'd be quicker to act. As other reviews have noted, it seems that it's too good to be true in the beginning until they've "hooked" you. After this month, I'll definitely be canceling my service. It's just not worth it anymore. I had anticipated having a box by the end of this week for an event I'm attending this weekend. Sending my stuff back on Monday should've been enough time to accommodate this, but I guess I'm out of luck!