- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I scheduled my appointment 5 days in advance, the person who was coming sends me a text message the night before my appointment he can't make it due to a last minute appointment, I get it things happen but when I reach out to the company to cancel my appointment they charged me a cancellation fee when I reached back out 5 minutes later looking for a reason why I'm being charged for this the lady on the other end very disrespectful, I asked to speak to her supervisor and was informed she was the supervisor, Wow, at this time I have not been reimbursed for the cancellation fee.
Dan H.'s review of National Detail Pros earned 2 Very Helpful votes
Dan hasn’t received any thanks yous.
Dan doesn’t have any fans yet.
Dan isn’t following anybody yet.
Empty.
I hired National Detail Pros to detail my 2001 Suzuki Swift. I made the appointment online. At...
HORRIBLE CUSTOMER SERVICE! National Detail Pros hires contractors to come out, not actual...
The detailer for Dan's appointment did text him the evening before the service asking to reschedule due to a personal matter. Dan then called into customer service the next day. We then offered to try to send out a different detailer or to get him rescheduled however Dan declined. This just took place about one hour ago today. Dan cancelled the service and because it was the same day of the appointment the system automatically put through the cancellation fee. This was then voided out immediately as that was being waived due to the situation. Dan called back asking about the fee and was told that it was indeed voided out right after and that nothing will be charged. We explained that although the void does not go through immediately, it was indeed done. The charge was voided before it settled so it will end up falling off. Dan was made fully aware of this.