While checking the delivery status through their website, it would never update. Finally I called and told them there's no delivery info and they told me to hold. I was then told the flowers were left at the front door, mind you it was 90 degrees on this day. I was sending the flowers as a get well gift. They refused to do anything without a picture. I told them I wasn't going to ask someone who is ill to take a picture of flowers while they're supposed to be resting in bed. Told me they would escalate it and speak w/ a supervisor and someone get in touch w/ me. Still haven't heard from them.