How nice my item was set for delivery Nov 3rd! I was told I would have it no later than Nov 1St! Than item arrives and is not a new in package item like I would assume I was ordering since nothing indicated anything else. Instead I receive either a used one or reconditioned one. I will be filing a complaint with the BBB, FTC, and the states Attorney General today just so you are aware. Dealing with this company has been a nightmare! Paid extra for quick shipping, was lied to when it shipped, and when it would arrive than got junk, not what I paid for. I ordered a new product and got a baggy with used stuff or reconditioned.