One of my purchase was damaged during shipment but I am really grateful to Grace for helping me solve this problem. She did a replacement and I didn't had to pay a penny nor was I asked to do return shipment of the damaged item. Thank you dear. Baby Epoch products are really worth it my daughter n I love all ur products. Its amazing but unfortunately this type of mishap happens during shipping process. And it's so lovely to have someone on our side to help us out. Thnx grace
Have a safe and enjoyable
Xmas