Dalia K.

To whomever is moving I beg you not to hire that VAN PLUS company. This is a totally SCAM COMPANY from the driver to the company itself. The low prices in their website is just a trap. Once you agree prepare to be ripped off for an extra 332£ from your account no matter service you asked, the lowest or LUTON van that never existed.

I have booked for the maximum service with 2 man and a LUTON VAN, the money was taken immediately from my account 138.89£. I have booked for a Saturday but because they couldn't get a Van on that they they have postponed it for the next day. The driver arrived 2hrs late. On arrival he started arguing with me saying that what I had to move would me for more than 2 hrs. And that I would have to pay him an extra 100£ in cash. I said... Ok why we are waiting time just do it job and I'll talk to the company...

They dropped my washing machine on the floor, the machine is broken and than when they finished moving he wouldn't go out so I would pay 100£ I refused but still gave him 75£. He guarantee me that the company wouldn't charge me any extra.

Next day i actually received a receipt stating just the amount I payed allready 138.89£ with overtime or extra time 0£. So I thought everything was sorted.

I disputed my washing machine with them, VAN PLUS say it's not their responsibility and the driver says his not his aswell as apparently "it fell".

Not of a surprise the following days I start receiving phone calls text messages and writing emails asking for an extra 232£ apparently for a "15min overtime and late payment?"... they returned to take this to debt collectors agency...

I replied... YOU DO ME THAT FAVOR, You are asking me extra 232£ that is not billed over the phone and with an email, there is no official document discriminating and justifying these extra money you are asking for. IS a fact yes that you owe me a new washing machine and that if any other amount is taken from my account I WILL PROSECUTE YOU!

VANNPLUS are not professionals and serious company... stay away from them... luckily I went to the bank to ask them to refuse any recurring payments from them as they have my card details... And the bank confirm me that they have been trying to take money from my account...

Luckily I havent any available as I always transfer it for another account I use for my needs...

YOU PAY AND THEY CLAIM YOU DIDN'T TO RIP YOUR MONEY FROM YOU! KEEP YOUR EYES OPENED AND GO ASAP TO YOUR BANK OR YOUR MONEY WILL BE TAKEN AWAY...

You can remove my review! What I'm saying here is real, my own experience such as bad... I'm still waiting for their invoice from their debt collector to take all the documents to my solicitor and finally Prosecute them! Thank you anyway trustpilot for letting me make this review even though is being blocked by van plus itself!