Craig m.

I waited over a year for an airbag to become available as part of a recall.
I finally get a letter saying the replacement part is in. I called Thoroughbred Ford (Alex or Troy, I don't remember) and scheduled an appointment and tell them what I need. The employee says no problem, we got the parts in and even joked that it had been a long time coming. I took my car in for repair. The employee (AJ) checks in my car and looks in the computer and says yep, you are all set for repair. The next day the employee (Nick Sherman) texts me to tell me they are out of the parts to fix the recall. Unbelievable. They said it was first come first serve. At no time did they tell me I had to drop everything and rush to the dealership to have the part that I have waited on for over a year put on. When I made the appointment and when I dropped off the car, something should have been said. When I made the appointment it should have reserved the part for me. Why would you make an appointment and take your car in if they don't have the part? It makes no sense.
Then he tried to tell me my oil was so low it wasn't appearing on the dipstick. He then said the oil was black. How could he tell it was black if it wasn't showing on the dipstick? All lies! I had only driven 2000 miles since my last oil change. As soon as I left the dealership I checked it myself. It showed on the dipstick, wasn't low at all and wasn't black.
I think they make appointments for the recalls knowing they don't have the parts and then try to talk you into other service. Bait and switch!
I also talked to another employee, George O'Sullivan, who must be the "put out the fire guy", because I was told he didn't have a title. He admitted they hadn't handled things correctly. I was then offered an oil change, which I didn't need!
At this point I'm so mad, I wouldn't let these people touch my car. I wouldn't let them work on a Pinto! There are other dealerships in the area that will be glad to have our business and treat us fairly. They really need to take another look at their policies and how they treat their customers. They need to train their employees what customer service is. I recommend you go to any of the surrounding dealerships and avoid Thoroughbred Ford.

CarGurus suck. If I could give them a zero, I would. They only want to work with dealerships. They make it harder for individuals to list cars. I would rather deal with the flakes on Craigslist than jump through all the hoops for CarGurus.