Charles P.

2023 Review — In 2022 I had issues where Mow Managers had damaged many items in my yard with a weed eater. They in fact don't use a mower for the entire back and side yards due to small size.

I have pipes for a water softener with plastic guards to protect from weed eating so in theory items should not be damaged. But somehow the mow experts went crazy high that day and damaged items 1 foot or higher off the ground. If the damage had been more severe it could rupture my house water line. Other items were damaged as well.

Complaint was made, pictures sent, mow guys were talked to. The manager Ryan P also offered a refund of around $150 after they saw all the damage. Nice customer service but wow look at the damage list:
Pipes insulation wraps and guards were replaced
2 pool floats popped
1 neoprene pool float damaged. $100 new
Kids beach ball sliced open

Later in 2022 to 2023
Irrigation system damage.
Hanging hose damage not on ground
New plants decapitated
Backyard furniture moved significantly and not put back including a cast iron set.

So I just learned to protect more items but the future moves kept happening. I honestly did not call in most of the other damage, I just fixed items or threw them away. I made only 1 call this year due to the cost of the item and not even sure how to repair it.

5-3-2023 I noticed my cast iron furniture bench was not straight and found it broken at leg. This was definitely caused by the mow team picking up and dragging the furniture. As with last time no one called me to let me know of the damage. I had to discover it like some sort of sad scavenger hunt.

So I called in and the first person I talked to was nice and asked how much it was in cost and what I wanted – I said find a guy to weld up the leg. A manager would be calling me, I was told.

Clayton, a manager ( Not Ryan P) never did call me until our last conversation. He proceeded to send lots of texts going over this and that. They now asked for camera footage to show they did it. Then got a text saying they dont touch the furniture and " it looks pretty old and rusted out" I assumed he was talking about the break in the metal which was not rusted but its cast iron and just looks like a dark metal color. So it was old but not rusted out. I reminded him I just would appreciate a repair. Also Clayton told me this is a new crew – dont think thats true – Just ALL Awful customer service responses.

I was offered one month of service refund. I reminded Clayton who still was texting me and not calling like he said he would to review the last issue of them moving and breaking items. There is a history of I think two calls to show the team's behavior. Clayton made it clear they were going to dodge accountability so I said I don't want any refunds but if I can prove this was your guys are moving items then we can now talk about a replacement of my set of yard furniture ( yep I was a little upset). I then ordered cameras for the backyard knowing I would get the footage in a future month of moving items like they always do.
Back to the text I said it would have been nice to get a call. So he said he would call me.
Called by Clayton and it's probably the worst customer service call I ever heard. To paraphrase: Your bench and chairs are on the ground we cant guarantee the team won't move them even if we put notes on the account / counsel them ( WOW). Also new mow guys won't necessarily read the notes (WOW). So me and Ryan have decided to refund you 2 months of mows and cancel your service WHAT! – so I complain and you cancel me. You can't manage your staff damaging property so you just drop customers to fix the issue?
Also – If you have gotten this far in my story you probably just realized that Clayton said he cant stop the mow guys from moving furniture ( thus damaging) but early in our texts he said they did not move the furniture. Which is it? Hmmmmmmmmmmmmm

I got a little snarky saying there were better ways to handle this I have worked customer service and I would want to keep a customer from posting a bad review —- I suggested that the correct response would be – We can't guaranteed our team won't move (break) your stuff we are no longer responsible if you want to use us – but that was not said. Clayton write that down.

I relayed if that's the level of customer service now with Mow Managers, I will relay this to our neighborhood and I may end up in small claims if I can't get a cheap repair. The bench is $1000 ish or more. Again I did not ever ask for that amount. Clayton said Ryan now would have to call me back and hung up.

So don't use this company! Good Price but you will pay more in property damage