C C.

I made the hotel reservation through HotelTonight about 1.5 hours before I arrived at the hotel. The hotel had no record of my reservation. They stated that HotelTonight often takes at least an hour to send the confirmation email to a hotel...I tried to connect to the list of customer service reps but there was no connection. Finally I manually typed in the customer service #. After about 30 min. This person was able to confirm the reservation and send an email to the hotel. When you are very tired, you don't want to wait 1 hour in a hotel lobby for your room. HotelTonight offered me coupons for a later stay. I am not interested in that. I will never be using HotelTonight again.