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I was a pleased Hamama customer for about a year. I grew a dozen seed quilts successfully and loved them. So I took the leap and purchased a case of seed quilts (36)? Not a single quilt grew properly. About 10% sprouted and the rest got mildewed and slimy. This has happened with the last ten quilts I tried.
As with other reviewers, I tried to get satisfaction from customer service. Instead of listening and making things right, they accused me of adding too much water. (I didn't.). After a half dozen calls/email exchanges when they insisted there was nothing wrong with the quilts…it was my fault…. I gave up. So now I'm sitting on about $170 worth of worthless seed quilts.
I feel like reporting them to the Better Business Bureau. Their hypocrisy in marketing:"We want you to Love your purchase" is galling. I've never been gaslighted so badly. SHAME ON YOU, HAMAMA!
Products used:
Seed quilts….various “flavors”.
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Hello Constance!
Customer satisfaction with our products, service, & support is so so important to us. I am so very sorry that you had some growing pains with our quilts. I just want you to know that we never try to place blame on the customer. When assisting you with growing issues, we always try to provide reasons as to why a quilt might fail and how to resolve it. I understand how it can be frustrating when you have growing pains.
If you are willing to give it one more try, we would be more than happy to help you grow one of your quilts from initial soak to harvest. You can reach out to us at hamama.com/help and one of our grow coaches would be more than happy to help you! Again, we are so sorry for your negative experience and hope that we can get the chance to turn it around.