I ordered a cover letter and sent the writer 3 specific and easy requests and they completely dismissed it - almost like a robot was writing the letter. Then I complained that not one thing I requested was included in the cover letter, so they offered to re-write it for free. I sent them the instructions again and again they didn't include the information AND the letter had missing words and spelling errors. I sent it back and again they offered to re-write it and again they didn't include anything I provided them. They offered me only a 55% refund for 3 unusable cover letters. There are no real writers that do these letters and if they are real writers they're not from the US because their English is off! Do not waste your money.
Dear Connie,
Thank you very much for your review. We are very sorry that you were not satisfied with our service. Our main goal is to create a high-quality product and to provide an exemplary level of service. Based on the situation that has happened, we did not meet this goal. Your comments regarding the bad quality of the paper will be used for coaching and training purposes and we will do our best never to let the same situation happen again. May we request that you provide us with your order number so we can further investigate? We hope to hear from you soon.