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Cody C.

Novato, ca.

Contributor Level

Total Points
80

1 Review by Cody

  • Lands' End

12/11/23

I'm done. Ordered my seven-year-old an a size large and my five-year-old a size small winter jackets on October 30. I received an email that the shipping was delayed that it wouldnt arrive until November 16. Ok, no big deal. Then, only one jacket arrived the size small so I called them asking about the other jacket. They informed me that the large size was no longer available. So I decided to re-order another small in the style of jacket my oldest daughter wanted. Three days later, I received an email that the shipment was delayed and it wouldn't ship until December 11. At this point we've already had one month of very cold weather. I decided to wait, even though they offered no discount or apology over the phone, just a poor operator who's overseas somewhere.
Today I received an email that the jacket is no longer available. WTH is going on? Seriously it's messed up that I had to piece together warm clothes while being strung along. I'm done, I'll get another jacket someplace else

Products used:
Jackets

Service
Value
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