clara m.

Ordered goods 09DEC (2 blouses)
First time user, was so excited.
Was emailed to advise I needed to call bank to obtain Authorisation code, was odd but duly did this and emailed company back. Yo which they responded this would be passed on to finance and items to be posted. Paid extra to have items delivered on chosen day when I would be home. Christmas Party awaited the next day. So waited most of the day and no delivery. I checked order online and it said Not Dispatched. I started to panic! Called New-a-Porter hoping it was all a big mistake. No. They said they had debited a £1 from my account and needed me to check. Hello? None had called/emailed to advise there was further security measures in place being a new customer? I am fuming! The customer serb vice is zero. No explanation as to the non delivery of my items. They are com pellets terrible and can offer no apology for the non deliverance of my two blouses. DO NOT USE NET-A-PORTER! Completely pointless exercise and wasted my whole day waiting for items that were never going to arrive... I paid £995 plus £8 extra postage... from a very upset first time customer, Clara Maguire