Claire D.

This company does not know their business. We were convinced to use DHL ( this choice is where we went wrong) for an international shipment after being told that this was DHL's speciality. We read the "DHL Country Guide" and completed our paperwork correctly. We purchased extra insurances on the advice of DHL's rep who said if ANYTHING went wrong we would be covered. When the goods arrived at customs in the ship to country they seemed to disappear. We completed mounds of extra paperwork, had our lawyers look at it and returned the required paperwork as per DHL's instruction. Goods still "unavailable"
After endless follow up we were told the goods were going to be returned to us--ok we could live with this. Again after continual calls and follow up emails we were then told the goods could not be returned but they could not be delivered either!
I then tried to initiate an insurance claim and was told by the same DHL rep that as the goods were not damaged the insuranced did not apply. This is the same person who said the insurance would cover if anything went wrong!
We have learned a very difficult and expensive lesson with DHL--their reps misrepresent things, they do not know their business and they make promises they cannot keep.
FedEx may be a bit more expensive but they know what they are doing---again my advice NEVER Use DHL.