Christy C.

I ordered a large, antique rolltop desk for my daughter. The Chairish site states that the furniture is delivered to your home and placed in whatever room you want. Our antique desk arrived in pieces, with one delivery driver to get it to an upstairs bedroom. I had to help carry the top, and later ended up in the ER with a possible blood clot from a leg injury. If that wasn't bad enough, the driver said that he was not allowed to reassemble the desk, and the rolltop was locked with no key to open it. Two weeks later, we have still been unable to get a key through Chairish's customer service. We believe the seller must have had a key because the rolltop was open in the pictures on the website and locked when it arrived. Not having a key would not be a big deal if the top wasn't locked with parts to the desk inside of it. We do not want to damage the desk trying to force the lock. Chairish is a terrible service that probably results in more damage to antiques than anything. If I could give them zero stars, I would.