Christopher S.

Hello,

I found Thundercameras.com on the web and was amazed at their unbelievably reasonable prices (first red flag). I wish that I would've found all the different websites regarding the numerous negative complaints filed against this company before placing my order. Unfortunately, I didn't and placed an order for the Canon T21 which they had unbelievably priced for only $529 with free shipping and a free flash. Their website specifically stated "Usually ships in 1 to 2 business days." Being sold by the looks of the website and positive testimonials, I placed the order and immediately received a confirmation number. I was really excited to hear I was getting such a good deal! The very next day I received an E-mail stating a rep needed to speak with me regarding my order. I called and spoke with a salesman who asked for the three digit code from the back of my credit card. Immediately after, he tried to talk me out of the camera saying it was an import and the menus would be in Japanese and that I should buy the Domestic version which is much higher! I told him no and that I was happy with the import model. He acted very angry and said whatever, and proceeded to harp on it having no warranty, no battery, and no charger. Regardless, I said that was OK. The very next day I received an E-mail stating the Canon T2i had just went on back order right around the time I placed my order and it could take up to a month to get (what a coincidence). Well, the order was placed on Oct 1st and am still waiting and as of today it's been well over a month! I have actually called them on four different occasions yet they just keep on telling me they expect them in about another week? In the meantime, I noticed they still have the same camera listed yet the price is now $699 and amazingly it still shows "Usually ships in 1 to 2 days." I decided to call and inquire about the camera as though I was a new customer. I asked the sales rep if I ordered the camera today, is it in stock so I could expect it soon? The salesman specifically stated "yes" this camera is in stock and will ship immediately! Well, that sure was odd considering every time I call about my order for the same item, they keep telling me to wait about another week due to it still being on back order. When I immediately called back to confront the manager regarding this, would you believe he actually told me they are just telling customers this to get sales and meet their quota! How fair is this to us as a customer? These guys are out and out crooks! I have also approached the support link on their website and tried to contact them in writing inquiring about my order, and to this day, they have never even replied or so much as called me to let me know what's going on with my order. I have finally come to the realization they are never going to make right on this order! My advise for anyone considering doing business with this company is to stay as far away them as possible. If not, you will definitely be deceived and dissatisfied to say the least. I plan on filing numerous other complaints such as the office of the Attorney General and the Better Business Bureau. I have taken the time to write all of this so that hopefully it won't happen to you!

UPDATE:
I placed this review on Saturday Nov 6st, and amazingly they called me on Sunday stating if I would remove this review they would ship my order yet with a different lens! They specifically stated they would not ship it until I removed my review! These people are the worst I've ever dealt with on the internet! My advise is to stay far far away from these crooks!

This review was modified by its author, Sparr, on 11/10/10 3:30 PM.